Shipping policy

SHIPPING POLICY

Shipping Destinations

HAPPY HOUSE currently ships to eligible addresses within the United States. Available shipping methods, charges, and estimated delivery times are displayed during checkout.

Shipping Rates

Standard Shipping:

- Orders under $25.00: $5.00

- Orders of $25.00 or more: FREE

- Estimated delivery: 3–5 business days

Express Shipping:

- Shipping charge: $15.00

- Estimated delivery: 1–2 business days

The free-shipping minimum is calculated using the merchandise subtotal after discounts and before taxes.

Order Processing

Orders are processed on business days, excluding weekends and public holidays. The estimated delivery time displayed during checkout begins after the order has been processed and transferred to the shipping carrier.

Customers will receive a shipping confirmation email with tracking information when available.

Delivery Estimates

All delivery dates and transit times are estimates and are not guaranteed. Delivery may be delayed by severe weather, carrier disruptions, holidays, incorrect address information, or other circumstances outside our reasonable control.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information before submitting your order.

If you discover an address error, contact us immediately at jjhwang77@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

HAPPY HOUSE is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer. Additional shipping charges for resending an order may be the customer’s responsibility.

Lost, Missing, or Damaged Packages

If your package arrives damaged, contains an incorrect item, or appears to be lost, contact us promptly at jjhwang77@gmail.com. Please include your order number and photographs when applicable.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and contact the carrier first. You may then contact us so we can assist with the carrier investigation.

Returns

Returns and return-shipping costs are governed by our Refund Policy:

https://myhappyhousestore.com/policies/refund-policy

For shipping questions, contact:

HAPPY HOUSE

Operated by J&J TWIN LLC

Email: jjhwang77@gmail.com